We had longstanding inter-personal conflicts within our Executive Team that were damaging both the wellbeing of the individuals and the performance of the business. Although we had been working on the issues for a long time, with various professionals, we were not getting to the roots of the issues or finding solutions...
... read more ...
Paul worked with each of the individuals involved in the conflict to help us understand our own behaviours and how they might be either fuelling the conflict or amplifying the negative effects of the conflict. He then helped us identify potentially more positive behaviours, implement them and review their effectiveness. In doing this, Paul also equipped each of us with general-purpose communications habits that have proven effective in a wide range of routine and exceptional management situations.
PEC's intervention helped individuals in my team learn to examine and change their behaviours. This allowed the team to adapt dynamically to very challenging and unpredictable periods in our business. In essence, Paul taught us as individuals and as a team that we could actively evolve our individual and team behaviours so that we were keeping up with our environment, rather than becoming ill-adapted and ultimately extinct.
What changed was that we viewed non-functioning relationships, poor managers and persistent disagreements as things that we had the skills to repair. I believe that this ultimately led to significant commercial advantage to the Company and benefit to the individuals.
Jeff – Managing Director,
satellite engineering sector
